The Apology strategies used by customer service officers of a local bank in Surabaya

Author

• Ruth, Amelia

Additional Author(s)

-

Publisher

Surabaya: Faculty of Letters English Department Petra Christian University, 2016

Language

English

ISBN

-

Series

Thesis No. 02012153/ING/2016

Subject(s)

• APPLIED LINGUISTICS
• BANKS AND BANKING-CUSTOMER SERVICES
• CUSTOMER SERVICE

Notes

• Appendix: p. 46-88

. Bibliography: p. 45 .

Abstract

-

Physical Dimension

Number of Page(s)

x, 88 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02628/16	(T) ING 02-2153	Library - 8th Floor	Unavailable : Removed