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The Apology strategies used by customer service officers of a local bank in Surabaya

Author
  • Ruth, Amelia
Additional Author(s)
-
Publisher
Surabaya: Faculty of Letters English Department Petra Christian University, 2016
Language
English
ISBN
-
Series
Thesis No. 02012153/ING/2016
Subject(s)
  • APPLIED LINGUISTICS
  • BANKS AND BANKING-CUSTOMER SERVICES
  • CUSTOMER SERVICE
Notes
  • Appendix: p. 46-88
. Bibliography: p. 45 .
Abstract
-
Physical Dimension
Number of Page(s)
x, 88 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02628/16(T) ING 02-2153Library - 8th FloorUnavailable : Removed

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