Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Perancangan program layanan di CV. Sejati berbasis hasil evaluasi metode kano

Author
  • Moelyanto, Felix Sanders
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Program Studi Teknik Industri Universitas Kristen Petra, 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 02022103/IND/2018
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMERS-PREFERENCES
  • CUSTOMER SERVICE
  • QUALITY OF SERVICE
Notes
  • Appendix: p. 66-151
. Bibliography: p. 65 .
Abstract
-
Physical Dimension
Number of Page(s)
xi, 151 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01385/18(T) IND 2103Library - 8th FloorAvailable

Similar Collection

by author or subject
Pengaruh e-service quality terhadap e-loyalty pelanggan Go-jek melalui e-satisfaction pada kategori Go-ride
Companywide customer service
Analisa pengaruh service quality, food quality, price, dan emotion terhadap experiental value konsumen di restoran Crab 'n Chef, Surabaya
Pengaruh education, financial socialization agents, dan money attiude terhadap financial agents, dan money attitude terhadap financial literacy mahasiswa Universitas Kristen Petra Surabaya
How to create outstanding service
Pengaruh customer satisfaction dan switching barriers terhadap customer loyalty dengan customer trust sebagai variabel moderating pada Toko Buku Petra Togamas Surabaya
Doing anthropology in consumer research
Analisa pengaruh people, physical evidence product, promotion, price dan place terhadap tingkat kunjungan di kafe cofee cozies Surabaya