Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh faktor satisfaction, perceived quality, perceived value, dan trust terhadap loyalitas pelanggan hotel bintang lima di Surabaya

Author
  • Martin, Claudia
Additional Author(s)
  • Ranty, Danette Febriana
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010702/MAN/2017
Subject(s)
  • CUSTOMER LOYALTY
  • HOTELS-MARKETING MANAGEMENT
  • HOTELS-MANAGEMENT
Notes
  • Appendix: p. 52-68
. Bibliography: p. 45-51 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 68 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02578/17(T) MAN 33-0702Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Implementasi Honda membership card dan pengaruhnya terhadap peningkatan kepuasan dan loyalitas pelanggan studi kasus di UD Pratama Metropolis
Pengaruh kualitas pelayanan jasa terhadap loyalitas pelanggan pada Jayanata Beauty Plaza di Surabaya dengan kepuasan sebagai variabel perantara
Analisa pengaruh product quality, service quality dan store atmosphere terhadap loyalitas konsumen di Dream Cars Resto dan Cafe melalui kepuasan sebagai intervening variable
Analisa pengaruh customer relationship management terhadap loyalitas pelanggan pada Hotel JW Marriott Surabaya
Analisa pengaruh kepuasan konsumen atas experiental marketing terhadap loyalitas konsumen di Zoom Hotel Surabaya
Clued in
Pengaruh relationship marketing dan service quality terhadap customer satisfaction dan customer loyalty nasabah BII Maybank area Surabaya III
Analisa pengaruh motivasi komplain konsumen dan perilaku komplain konsumen terhadap expectation of service recovery hotel bintang 4 Surabaya