Analisa pengaruh faktor satisfaction, perceived quality, perceived value, dan trust terhadap loyalitas pelanggan hotel bintang lima di Surabaya

Author

• Martin, Claudia

Additional Author(s)

• Ranty, Danette Febriana

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010702/MAN/2017

Subject(s)

• CUSTOMER LOYALTY
• HOTELS-MARKETING MANAGEMENT
• HOTELS-MANAGEMENT

Notes

• Appendix: p. 52-68

. Bibliography: p. 45-51 .

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 68 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02578/17	(T) MAN 33-0702	Library - 8th Floor	Unavailable : Removed