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Analisa pengaruh faktor satisfaction, perceived quality, perceived value, dan trust terhadap loyalitas pelanggan hotel bintang lima di Surabaya
Author
Martin, Claudia
Additional Author(s)
Ranty, Danette Febriana
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010702/MAN/2017
Subject(s)
CUSTOMER LOYALTY
HOTELS-MARKETING MANAGEMENT
HOTELS-MANAGEMENT
Notes
Appendix: p. 52-68
. Bibliography: p. 45-51 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 68 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02578/17
(T) MAN 33-0702
Library - 8th Floor
Unavailable : Removed
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