Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh e-service quality terhadap e-satisfaction pada pengguna di situs Tokopedia
Author
Tobagus, Anita
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011490/MAN/2017
Subject(s)
CONSUMERS-RESEARCH
QUALITY OF SERVICE
CONSUMER SATISFACTION
ONLINE SHOPPING
Notes
Appendix: p. 63-90
. Bibliography: p. 60-62.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 90 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01511/18
(T) MAN 31-1490
Library - 8th Floor
Available
Similar Collection
by author or subject
Analisis kepuasan klien atas aspek layanan Winston Central
Analisa kepuasan atas customer shopping experience: studi kasus pada Matahari Department Store City of Tomorrow Surabaya
Optimalisasi service quality sekolah dalam menumbuhkan kepuasan pelanggan Sekolah Galuh Handayani
Pengaruh website interface, website security, dan perceived usefulness terhadap purchase decision online shop di Indonesia
Organizational behavior
Hubungan sikap terhadap uang pada pembelian komplusif secara online di kalangan usia 18-27 tahun
Pengaruh store atmosphere terhadap dining satisfaction behavioral intention pada TDI Cafe & Rooftop Gorontalo
Analisa pengaruh customer value terhadap repurchase intention dengan customer satisfaction sebagai variabel intervening di Pisa Kafe Manyar Surabaya