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Pengaruh service recovery terhadap customer satisfaction pada pelanggan freight forwarding Surabaya

Author
  • Tendean, Mandy Kirsten
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010326/MAN/2018
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER SERVICES--QUALITY CONTROL
  • FREIGHT FORWARDERS
Notes
  • Appendix: p.68-81
. Bibliography: p. 64-67.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 81 p.
Dimension
30 cm.
Other Desc.
ill
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02574/18(T) MAN 35-326Library - 8th FloorAvailable

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