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Pengaruh customer experience dan kepercayaan terhadap kepuasan konsumen di TX Travel Klampis
Author
Salim, Kenny Febrina
Additional Author(s)
Catherine
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010509/MAN/2015
Subject(s)
CONSUMERS-RESEARCH
MARKETING-MANAGEMENT
CONSUMER SATISFACTION
Notes
Appendix: p. 53 - 65
. Bibliography: p. 49 - 52.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 65 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00962/15
(T) MAN 33-0509
-
Unavailable : Removed
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