Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Peranan kepuasan, kepercayaan, dan komitmen dalam membangun customer relationship di pt indomobil prima niaga surabaya

Author
  • Wijaya, Fenny Herawati
Additional Author(s)
  • Tenggana, Nathania Devina
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2005
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02011902/MAN/2005
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER RELATIONS
Notes
  • Appendix
Bibliography
Abstract
-
Physical Dimension
Number of Page(s)
xii, 126 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03152/05(T) - 658.8343 Wij P-Unavailable : Removed

Similar Collection

by author or subject
Pengaruh after sale service terhadap cognitive dissonance dengan customer satisfaction sebagai variabel intervening pada dealer mobil honda di Surabaya
Pengaruh citra merek terhadap kepuasan pelanggan dan niat loyalitas pelanggan dalam konteks jaringan Supermarket Superindo Surabaya
Pengaruh collaboration terhadap customer satisfaction melalui operational logistics service quality dan relational logistics service quality di pesona JNE
Pengaruh brand equity terhadap loyalitas pelanggan melalui kepuasan pelanggan di Haryono Tour and Travel Surabaya
Pengaruh perceived benefit accor advantage plus membership card terhadap loyalitas pelanggan Accor Hotels Group Surabaya
Analisa hubungan experiential marketing kepuasan pelanggan dan loyalitas pelanggan Starbucks Coffee di Surabaya Townsquare
Analisa pengaruh logistical support, technological, characteristic, information characteristic, homepage presentation dan product characteristic terhadap kepuasan pelanggan toko online fastncheap
Analisis pengembangan bisnis dengan pendekatan business model canvas pada ayam goreng Sinar Pemuda Pusat