Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis kepuasan terhadap Garuda Indonesia Airlines di Surabaya berdasarkan lima dimensi servqual

Author
  • Dernatra, Eindruw
Additional Author(s)
  • Pratignyo, Eric
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2006
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02012033/MAN/2006
Subject(s)
  • CONSUMER SATISFACTION
  • CONSUMERS-RESEARCH
Notes
  • Appendix
Bibliography
Abstract
-
Physical Dimension
Number of Page(s)
xii, 88 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03301/06(T) - 658.8343 Der ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh satisfaction dan trust terhadap minat beli konsumen di starbucks The Square Surabaya
Service first
Pengaruh brand image dan store image dari sogo department store sebagai anchor tenant terhadap minat pengunjung untuk datang ke Tunjungan Plasa IV Surabaya
Analisa perceived authenticity, EWoM dan price sensitivity terhadap repurchase intention pada konsumen generasi Y AIRBNB di Indonesia
Analisa pengaruh service quality terhadap customer satisfaction di golden city mall Surabaya
Analisis kepuasan pelanggan di Supermarket Bonnet Surabaya
Analisa tanggapan konsumen terhadap ponsel ericsson
Rancangan peningkatan kepuasan konsuman di supermaket "x" dengan metode quality function deployment