Evaluasi kepuasan konsumen dengan metode servqual dan kano termodifikasi : studi kasus di PT Indojaya Makmur Estusae

Author

• Widiawan, Kriswanto

Additional Author(s)

• Theresia, Nila

Publisher

Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2004

Language

Indonesian

ISBN

-

Series

-

Subject(s)

• CONSUMER SATISFACTION
• MARKETING RESEARCH

Notes

Bibliography: p. 17

Abstract

-

Physical Dimension

Number of Page(s)

17 p.

Dimension

28 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01836/08	UKP - 658.812 Wid E	Library - 8th Floor	Available