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Satisfaction : how every great company listens to the voice of the customer
Author
Denove, Chris
Additional Author(s)
Power IV, James D.
Publisher
New York: Penguin Group Inc., 2006
Language
English
ISBN
1591841097
Series
-
Subject(s)
CUSTOMER RELATIONS
CUSTOMER SERVICES
CONSUMER SATISFACTION
Notes
Index: p. 259 - 266
Abstract
-
Physical Dimension
Number of Page(s)
xxi, 266 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03230/06
- 658.812 Den S
Library - 7th Floor
Available
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