Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Satisfaction : how every great company listens to the voice of the customer
Author
Denove, Chris
Additional Author(s)
Power IV, James D.
Publisher
New York: Penguin Group Inc., 2006
Language
English
ISBN
1591841097
Series
-
Subject(s)
CUSTOMER RELATIONS
CUSTOMER SERVICES
CONSUMER SATISFACTION
Notes
Index: p. 259 - 266
Abstract
-
Physical Dimension
Number of Page(s)
xxi, 266 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03230/06
- 658.812 Den S
Library - 7th Floor
Available
Similar Collection
by author or subject
Satisfaction
Pengaruh budaya organisasi Hallo Surabaya terhadap loyalitas pelanggan melalui kepuasan pengunjung
Pengaruh store atmoshpere terhadap customer satisfaction di Domicile Kitchen and Lounge Surabaya
Pengaruh experential marketing dan costumer value terhadap costumer satisfaction Cafe My Kopi-O Surabaya Town Square
Analisis kepuasan konsumen pemakai jasa Kantin Universitas Kristen Petra Surabaya
Pengaruh customer satisfaction terhadap customer retention dengan switching barriers sebagai variabel moderating pada provider GSM XL Axiata di Surabaya
Pengaruh kualitas layanan terhadap kepuasan pelanggan Maxxiklin Surabaya
Customer service