Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Segmentasi pengguna kartu MCC di Matahari Departement Store Sidoarjo berdasarkan evaluasi terhadap bukti fisik, penyaji jasa, dan proses layanan

Author
  • Susianingsih, Yety
Additional Author(s)
  • Liem, Fei Fei
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2006
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02012082/MAN/2006
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • CUSTOMER RELATIONS
Notes
  • Appendix
Bibliography
Abstract
-
Physical Dimension
Number of Page(s)
xviii, 163 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04212/06(T) - 658.8343 Sus S-Unavailable : Removed

Similar Collection

by author or subject
Analisa service recovery terhadap kegagalan jasa yang terjadi pada industri penerbangan Indonesia
Analisa pengaruh kualitas layanan terhadap kepuasan konsumen pada layanan drive thru McDonalds Basuki Rahmat di Surabaya
Pengaruh kualitas makanan steak dan seafood serta layanan pelanggan terhadap kepuasan pelanggan restoran kenaqs di Surabaya
Pengaruh experiential marketing terhadap kepuasan konsumen di The Singhasari Resort Batu
Analisa pengaruh utilitarian value dan hedonic value terhadap customer loyalty melalui customer satisfaction pada brand damn i love Indonesia
Customer service
Analisis pengaruh kepuasan pelanggan ditinjau dari factor related to product service, purchase terhadap loyalitas pelangggan PT Bogasari
The Factors which are influencing customer satisfaction in the field of wine consumption in Dynasty Restaurant and De Kelderhof Restaurant and Brasserie