Pengaruh sikap dan persepsi terhadap niat komplain pelanggan pada perusahaan asuransi (studi kasus pada AIG Lippo di Surabaya)

Author

• Mailoa, Sugiharto

Additional Author(s)

• Harriyanto, Yuliana

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2007

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02012261/MAN/2007

Subject(s)

• CONSUMER BEHAVIOR
• CONSUMER SATISFACTION
• CONSUMERS-ATTITUDES

Notes

• Appendix

Bibliography

Abstract

-

Physical Dimension

Number of Page(s)

xii, 42 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04720/07	(T) - 658.8342 Mai P	-	Unavailable : Removed