Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Determining customer needs based on service quality deminsions through quality function deployment (QFD)

Author
  • Indiastutik, Febbe
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006
Language
English
ISBN
-
Series
Tugas Akhir No.02010278/HTL/2006
Subject(s)
  • CONSUMER SATISFACTION.
Notes
  • Appendix: p. 58 - 77
Bibliography: p. 55 - 57
Abstract
-
Physical Dimension
Number of Page(s)
xi, 77 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.05592/06(T) - 658.812 Ind D-Unavailable : Removed

Similar Collection

by author or subject
Teknik-teknik restaurant zigazaga dalam mengukur kepuasan konsumen guna peningkatan citra organisasi
Kepuasan pelanggan dalam membaca majalah Surabaya City Guide
Analisa pengaruh experiental marketing terhadap customer loyalty dengan customer satisfaction sebagai variabel mediasi pada restoran Jepang dengan konsep shabu-shabu di Surabaya
Analisa pengaruh convenience, merchandising, site design, security, dan serviceability terhadap e-satisfaction pada toko pakaian online di kalangan remaja umum 15-19 tahun
Perancangan quality function deployment di PT X
The Influence of service recovery to customer satisfaction in mulia catering
Analisa pengaruh service quality, food quality dan perceived value terhadap customer loyalty konsumen restaurant Boncafe Manyar Kertoarjo Surabaya dengan customer satisfaction sebagai variable intervening
Pengaruh kualitas layanan dan kualitas produk terhadap kepuasan pelanggan dan loyalitas konsumen restoran Happy Garden Surabaya