Determining customer needs based on service quality deminsions through quality function deployment (QFD)

Author

• Indiastutik, Febbe

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006

Language

English

ISBN

-

Series

Tugas Akhir No.02010278/HTL/2006

Subject(s)

• CONSUMER SATISFACTION.

Notes

• Appendix: p. 58 - 77

Bibliography: p. 55 - 57

Abstract

-

Physical Dimension

Number of Page(s)

xi, 77 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	05592/06	(T) - 658.812 Ind D	-	Unavailable : Removed