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Determining customer needs based on service quality deminsions through quality function deployment (QFD)

Author
  • Indiastutik, Febbe
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006
Language
English
ISBN
-
Series
Tugas Akhir No.02010278/HTL/2006
Subject(s)
  • CONSUMER SATISFACTION.
Notes
  • Appendix: p. 58 - 77
Bibliography: p. 55 - 57
Abstract
-
Physical Dimension
Number of Page(s)
xi, 77 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.05592/06(T) - 658.812 Ind D-Unavailable : Removed

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