Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Determining customer needs based on service quality deminsions through quality function deployment (QFD)

Author
  • Indiastutik, Febbe
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006
Language
English
ISBN
-
Series
Tugas Akhir No.02010278/HTL/2006
Subject(s)
  • CONSUMER SATISFACTION.
Notes
  • Appendix: p. 58 - 77
Bibliography: p. 55 - 57
Abstract
-
Physical Dimension
Number of Page(s)
xi, 77 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.05592/06(T) - 658.812 Ind D-Unavailable : Removed

Similar Collection

by author or subject
Analyzing the promotion tools to win competition and build a good image in paradijs uden restaurant
Analisis kesenjangan antara kualitas layanan yang diterima dengan harapan konsumen dan pengaruhnya terhadap kepuasan konsumen pada restoran tera' bulan di Bangkalan
Developing a better organization structure following by definite job description and job specification for all position in moy fa restaurant to increase customer satisfaction
Perbaikan sistem pemenuhan order untuk pengaturan muat di PT Sinar Sindra Pratama
Analisa pengaruh convenience, merchandising, site design, security, dan serviceability terhadap e-satisfaction pada toko pakaian online di kalangan remaja umum 15-19 tahun
Pengaruh store layout dan food quality terhadap minat beli ulang dengan customer satisfaction sebagai variabel intervening pada the Harves Surabaya
Analisa pengaruh store image terhadap keputusan beli dengan customer satisfaction sebagai variabel intervening
Analisa pengaruh customer value dan customer experience terhadap customer satisfaction De Kasteel Resto di Surabaya