Pengaruh kepuasan terhadap word of mouth, share of purchases dan competitive resistance dengan loyalitas pelanggan sebagai variabel intervening pada jasa ritel hypermarket carrefour Surabaya

Author

• Ronny, Chiang Vardian

Additional Author(s)

• Sunandar, Chie Jeffry

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2007

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02012208/MAN/2007

Subject(s)

• CONSUMERS-RESEARCH
• CUSTOMER LOYALTY
• CONSUMER BEHAVIOR
• CONSUMER SATISFACTION

Notes

• Appendix: p. 80 - 134

Bibliography: p. 78 - 79

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 134 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00652/07	(T) - 658.8342 Ron P	-	Unavailable : Removed