Pengaruh kepuasan pelanggan atas penanganan keluhan terhadap minat beli ulang pelanggan hartono elektronik di bukit darmo boulevard Surabaya

Author

• Tjandra, Monica

Additional Author(s)

• Santosa, Wayan Hendra

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2008

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02010049/TLM/2008

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH
• CONSUMER BEHAVIOR

Notes

• Appendix: p. 40 - 60

Bibliography: p. 38 - 39

Abstract

-

Physical Dimension

Number of Page(s)

xii, 60 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01637/08	(T) - 658.8342 Tja P	Library - 8th Floor	Unavailable : Removed