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Analisis pengaruh kualitas layanan terhadap kepuasan dan loyalitas pelanggan di restoran d'mahi bistro Surabaya

Author
  • Betanny, Ivana
Additional Author(s)
  • Gunawan, Fenny
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010402/HTL/2008
Subject(s)
  • CUSTOMER LOYALTY
  • CONSUMER SATISFACTION
  • RESTAURANT MANAGEMENT
  • RESTAURANTS-MARKETING
Notes
  • Appendix: p. 82 - 133
Bibliography: p. 78 - 81
Abstract
-
Physical Dimension
Number of Page(s)
xxix, 133 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03806/08(T) - 647.950688 Bet ALibrary - 8th FloorUnavailable : Removed

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