Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh service quality terhadap kepuasan pelanggan pada perusahaan outsourcing bidang kebersihan di CV. Gian Ananta Malang

Author
  • Wardhana, Lucas Christian
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010133/PMR/2008
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICES-QUALITY CONTROL
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 58 - 74
Bibliography: p. 56 - 57
Abstract
-
Physical Dimension
Number of Page(s)
xi, 74 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03432/08(T) - 658.812 War PLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Turn clicks into customers
Pengaruh kesadaran merek dan kepercayaan merek terhadap loyalitas pelanggan winston Indonesia
Analisa kepuasan loyal customer terkait dengan attributes related to product, attributes related to service, attributes related to purchase di travel agent X
Melayani pelanggan kecewa
Pengaruh market orientation terhadap competitive advantage dengan integrated marketing commucation dan customer engagement sebagai variabel intervening pada Telkomsel di Surabaya
Pengaruh brand awareness terhadap customer loyalty dengan brand image dan relationship quality sebagai variabel intervening pada semen Gresik di Surabaya
Analisis pengaruh kepuasan pelanggan atas customer relationship management terhadap loyalitas pelanggan di Atlas Sports Club Surabaya
Kellogg on branding