Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh service quality terhadap kepuasan pelanggan pada perusahaan outsourcing bidang kebersihan di CV. Gian Ananta Malang

Author
  • Wardhana, Lucas Christian
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010133/PMR/2008
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICES-QUALITY CONTROL
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 58 - 74
Bibliography: p. 56 - 57
Abstract
-
Physical Dimension
Number of Page(s)
xi, 74 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03432/08(T) - 658.812 War PLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh perceived value dan perceived quality terhadap kepuasan dan loyalitas pelanggan studi kasus J.Co Donuts and Coffee di Surabaya
Strategi customer relationship manager PT Tri Jaya Pratama Futures Surabaya dalam menarik pelanggan
How to build customer relationships management (crm) to make relationship marketing in the Oriental Swan Restaurant, Soesterberg
Managing quality customer service
Analisa pengaruh harga, produk, pelayanan dan suasana terhadap loyalitas konsumen di restoran hachi - hachi bistro, tunjungan plaza Surabaya
Pengaruh shopping center image terhadap customer loyalty dengan perceived quality sebagai variabel intervening pada pusat perbelanjaan Galaxy Mall Surabaya
Customer relationship management as the way to improve relationship between customers and restaurant China House, Oegstgeest, The Netherlands
Pengaruh kualitas pelayanan jasa terhadap loyalitas pelanggan pada Jayanata Beauty Plaza di Surabaya dengan kepuasan sebagai variabel perantara