Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh keterlibatan konsumen terhadap loyalitas konsumen di Hotel Novotel dan Mercure Surabaya

Author
  • Japhar, Yoseph
Additional Author(s)
  • Pranata, Adi
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No. 33010063/MAN/2009
Subject(s)
  • CUSTOMER LOYALTY
  • CONSUMERS-RESEARCH
Notes
  • Appendix : p. 56 - 73
Bibliography : p. 56
Abstract
-
Physical Dimension
Number of Page(s)
xxviii, 73 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03851/09(T) - 658.8342 Jap ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
LKP: Training report at Novotel Surabaya Hotel and Suites
Analisa citra sepatu olah raga merk Kasogi dalam menjaga loyalitas konsumen di Surabaya
Pendapat mahasiswa fakultas ekonomi jurusan manajemen angkatan 1999 Universitas Kristen Petra Surabaya terhadap lapangan pekerjaan di bidang keuangan
Studi kasus tentang respons pegawai tetap Universitas Kristen Petra terhadap program pensiun dana pensiun PPPK Petra Surabaya
Pengaruh perilaku pengunjung non-target market terhadap brand image royal plaza Surabaya
Analisa sensitivitas konsumen di Surabaya terhadap perceived quality produk Ades kemasan 600 ml
Customer value analysis terhadap loyalty dengan customer satisfaction sebagai variabel intervening pada Hotel Olympic Surabaya
Pengaruh perceived service quality dan customer satisfaction terhadap loyalitas pelanggan jasa kebugaran jasmani celebrity fitness di Galaxy Mall Surabaya