Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh kualitas layanan dan kepuasan konsumen terhadap pembelian ulang di Starbuck Coffe Tunjungan Plaza IV

Author
  • Hendra W.
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020090/MAN/2010
Subject(s)
  • CONSUMER SATISFACTION
  • TOTAL QUALITY SERVICE
Notes
  • Appendix : p. 57 - 79
Bibliography : p. 55 - 56
Abstract
-
Physical Dimension
Number of Page(s)
xi, 79 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02547/10(T) - 658.8342 Hen P-Unavailable : Removed

Similar Collection

by author or subject
Working atmosphere analysis psychological effect of working atmosphere towards working performance and customer satisfaction in Peking Restaurant
Analisa persepsi akuntan tentang pengaruh intellectual capital terhadap customer satisfaction dan financial performance (studi kasus pada kantor akuntan publik di Surabaya)
Pengaruh kualitas layanan valet parking terhadap kepuasan pelanggan prime steak restoran
Analisa perbandingan produk dan kualitas pelayanan terhadap kepuasan dan loyalitas konsumen pada empat department store di Surabaya
Crafting customer experience strategy
Pengaruh service quality terhadap customer satisfaction membentuk customer loyalty di PT. Citra Mitra Anugerah
Improving the influence of relationship marketing concerning costumer loyalty in restaurant hotel Savelberg Voorburg
Analisa perbandingan citra toko antara hypermarket Carrefour dan hypermarket Giant di Surabaya