Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

'Analisis complaint handling dan dampaknya terhadap pelayanan pelanggan Bogasari'

Author
  • Utomo, Nicky
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020221/MAN/2011
Subject(s)
  • MARKETING RESEARCH
  • CONSUMER SATISFACTION
  • CONSUMER BEHAVIOR
Notes
  • Appendix : p. 66 - 107
Bibliography: p. 64 - 65
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 107 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02236/11(T) 658.83 Uto A-Unavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh experiential marketing terhadap customer satisfaction dengan perceived value sebagai variabel intervening konsumen The Premiere Grand City Surabaya
Analisis pengaruh display toko terhadap keputusan pembelian dengan kondisi psikologis individu konsumen sebagai mediasi (studi kasus: pada Matahari Department Store Tunjungan Plaza Surabaya
Customer satisfaction analysis based on marketing mix in buffet area of Osaka Restaurant Roosendaal, The Netherlands
Pengaruh service quality terhadap customer satisfaction di Restoran Jade Imperial
Analisa pengaruh service quality terhadap customer loyalty melalui customer satisfaction sebagai variabel intervening
Preferensi belanja laki-laki dan perempuan pada fashion retailer di Surabaya
Perilaku pembelian properti live in and investment di Bali
Fashion innovativeness di kalangan mahasiswi Universitas Kristen Petra di Surabaya