Analisa kualitas layanan terhadap loyalitas pelanggan di Pizza Hut Surabaya dengan kepuasan pelanggan dan switching barrier sebagai variabel intervening

Author

• Shianto, Cindy

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010242/MAN/2011

Subject(s)

• CONSUMERS-RESEARCH
• CONSUMER SATISFACTION
• CUSTOMER LOYALTY
• CUSTOMER SERVICE

Notes

• Appendix : p. 63 - 97

Bibliography : p. 61 - 62

Abstract

-

Physical Dimension

Number of Page(s)

xii, 97 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02926/11	(T) 658.8342 Shi A	-	Unavailable : Removed