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Pengaruh customer experience terhadap customer loyalty melalui customer satisfiction dan customer trust pada pelanggan bengkel auto 2000 di Surabaya

Author
  • Wardaya, Eka Prasetya
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2015
Language
Indonesian
ISBN
-
Series
Tesis No. 03020081/MM/2015
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 85-99
. Bibliography: p. 78-84.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 99 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02421/15(T2) MM 0081-Unavailable : Removed

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