Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa kepuasan atas customer shopping experience: studi kasus pada Matahari Department Store City of Tomorrow Surabaya

Author
  • Christie, Evelina
Additional Author(s)
  • Chandra, Sherly Limantoro
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010093/MAN/2011
Subject(s)
  • RETAIL TRADE-MANAGEMENT
  • TOURIST TRADE-CUSTOMER SERVICES
  • CONSUMER SATISFACTION
  • CONSUMERS-RESEARCH
  • TOURIST TRADE
Notes
  • Appendix : p. 82 - 122
Bibliography : p. 80 - 81
Abstract
-
Physical Dimension
Number of Page(s)
xv, 122 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status

Similar Collection

by author or subject
Analisa kepuasan atas customer shopping experience: studi kasus pada Matahari Department Store City of Tomorrow Surabaya
Analisa pengaruh program promosi terhadap keputusan pembelian konsumen di cafe excelso plasa Tunjungan Surabaya
Pengaruh customer experience quality terhadap customer satisfaction dan customer loyalty PT Excelso Multirasa : perspektif B2C
'Analisa keefektifitasan event sajian bersama Bogasari terhadap product knowledge terigu Bogasari'
Analisis faktor-faktor yang mempengaruhi keputusan konsumen dalam memilih Salon Rudy Hadisuwarno di Mal Galaxi Surabaya
Are the total elements of marketing mix in take away area from lucky city restaurant able to improve customer satisfaction?
Analisis kepuasan pemakai jasa wisata selam trerhadap kualitas pelayanan dan fasilitas yang diberikan PT Prodivena Surabaya
Analisa kualitas layanan internal kepuasan karyawan dan produktivitas karyawan pada Pasarame Pakuwon Mall Surabaya