Analisa kepuasan konsumen berdasarkan servqual dan service gap: pada studi kasus Sekolah Credo Pelita Hati Surabaya

Author

• Limanjaya, Christianita

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010263/MAN/2011

Subject(s)

• CONSUMERS-RESEARCH
• CONSUMER SATISFACTION

Notes

• Appendix : p. 77 - 110

Bibliography : p. 75 - 76

Abstract

-

Physical Dimension

Number of Page(s)

xxviii, 110 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00060/12	(T) 658.834 Lim A	-	Unavailable : Removed