Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh citra merek, kualitas produk, dan kualitas layanan terhadap kepuasan konsumen di restoran Black Canyon Coffee Surabaya

Author
  • Yuanita, Evelyn
Additional Author(s)
  • Setiawan, Herry
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010352/MAN//2012
Subject(s)
  • CONSUMER SATISFACTION
  • MARKETING RESEARCH
  • RESTAURANT MANAGEMENT
Notes
  • Appendix : p. 69 - 97
Bibliography : p. 65 - 68
Abstract
-
Physical Dimension
Number of Page(s)
xxiv, 97 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04250/12(T) 647.950688343 Yua ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh kualitas layanan pendidikan berdasarkan metode blended learning menggunakan teknologi ipad terhadap kepuasan dan loyalitas siswa dalam pembelajaran
Analisa pengaruh dimensi reliability, responsiveness, assurance, empathy, dan tangible pada kualitas layanan jasa terhadap kepuasan pelanggan (customer satisfaction ) di bioskop Sutos XXI
Perluasan merk yang dilakukan oleh perusahaan merk terkenal di era globalisasi
Running a restaurant for dummies
Analisa pengaruh kualitas pelayanan rawat inap terhadap kepuasan pelanggan Rumah Sakit 'ATM Medika' Surabaya
Penerapan total quality management terhadap customer satisfaction indeks di PT Telekomunikasi Indonesia unit customer service area 5 Jawa Timur
Analysis of five servqual dimension through disconfirmation theory approach to establish a level of customer satisfaction at Indrapura restaurant, Netherlands
Analisa pengaruh harga, produk, pelayanan dan suasana terhadap loyalitas konsumen di restoran hachi - hachi bistro, tunjungan plaza Surabaya