Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh kualitas layanan terhadap loyalitas pelanggan restoran boncafe di Surabaya dengan menggunakan kepuasan sebagai variael perantara

Author
  • Ong, Chin Mei
Additional Author(s)
  • Ong, Chin Sye
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010270/MAN/2011
Subject(s)
  • CONSUMER SATISFACTION
  • CONSUMERS-RESEARCH
  • CUSTOMER LOYALTY
  • CUSTOMER SERVICE
Notes
  • Appendix: p. 59 - 91
Bibliography: p. 56 - 58
Abstract
-
Physical Dimension
Number of Page(s)
xxiv, 91 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01147/12(T) 658.8342 Ong A-Unavailable : Removed

Similar Collection

by author or subject
Analisis perbandingan pengaruh brand image ,service quality, product quality, price, dan situational factors terhadap kepuasan pelanggan cafe lokal dan asing di Surabaya
Pengaruh experiental marketing terhadap repurchase intention dengan customer satisfaction sebagai variabel mediasi pada Tous Les Jours Supermall Pakuwon Indah Surabaya
Analisa pengaruh experiential marketing dan customer satisfaction terhadap repurchase intention konsumen Ron's Laboratory Ciputra World Surabaya
Analisis tingkat loyalitas merek Nokia dan Sony Ericsson di Surabaya
Service first
Analisa pengaruh service recovery terhadap loyalitas konsumen melalui kepuasan konsumen Lion Air
Analisa brand loyalty konsumen tas tangan/handbag merek Louis Vuiton di Surabaya
Pengaruh social media marketing terhadap willingness to pay premium price melalui brand equity pada konsumen Estee Lauder