Analisis pengaruh kualitas layanan terhadap loyalitas pelanggan restoran boncafe di Surabaya dengan menggunakan kepuasan sebagai variael perantara

Author

• Ong, Chin Mei

Additional Author(s)

• Ong, Chin Sye

Publisher

Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010270/MAN/2011

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH
• CUSTOMER LOYALTY
• CUSTOMER SERVICE

Notes

• Appendix: p. 59 - 91

Bibliography: p. 56 - 58

Abstract

-

Physical Dimension

Number of Page(s)

xxiv, 91 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01147/12	(T) 658.8342 Ong A	-	Unavailable : Removed