Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh service quality terhadap customer loyalty melalui customer satisfaction sebagai variabel intervening

Author
  • Dewi, Evelin
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020336/MAN/2012
Subject(s)
  • CONSUMER BEHAVIOR
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
Notes
  • Appendix : p. 64 - 103
Bibliography: p. 62 - 63
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 103 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04053/12(T) 658.8343 Dew ALibrary - 8th FloorAvailable

Similar Collection

by author or subject
Analisis pengaruh kualitas produk, kualitas layanan, dan citra merek terhadap kepuasan konsumen Bakmi Raja Nikmat cabang Royal Plaza Surabaya
Maximizing customer satisfaction by conducting strength and weakness analysis of marketing mix
Analisa perilaku konsumen dalam membeli produk Shampo Organics
Analisis pengaruh bauran pemasaran terhadap minat beli konsumen di Puspa Agro
Analisis kepuasan dan loyalitas konsumen pengguna shampoo
Consumer behavior
Pengaruh komitmen, komunikasi, dan penanganan keluhan terhadap loyalitas pelanggan melalui kepercayaan pada perbankan nasional di Surabaya
The consumer society reader