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Analisa pengaruh kualitas layanan terhadap loyalitas dengan kepuasan sebagai variabel intervening pada The Harvest Patissier and Chocolatier Surabaya

Author
  • Srianti, Siti
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020331/MAN/2012
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • CONSUMER-RESEARCH
Notes
  • Appendix : p. 60 - 89
Bibliography : p. 56 - 59
Abstract
-
Physical Dimension
Number of Page(s)
xii, 89 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04084/12(T) 658.8343 Sri A-Unavailable : Removed

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