Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh customer relationship management terhadap loyalitas pelanggan pada Hotel JW Marriott Surabaya

Author
  • Sumargo, Yesslyn
Additional Author(s)
  • Chen, Lie
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010320/MAN//2012
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER LOYALTY
  • CONSUMER-RESEARCH
Notes
  • Appendix : p. 62 - 81
Bibliography : p. 60 - 61
Abstract
-
Physical Dimension
Number of Page(s)
xxv, 81 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04272/12(T) 658.8343 Sum ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Likeable social media
Pengaruh citra merek, harga, dan kualitas layanan terhadap loyalitas merek konsumen kereta api
Customer service
Analisa pengaruh service quality terhadap loyalitas konsumen dengan relationship marketing sebagai mediasi di hotel Majapahit Surabaya
Analisa pengaruh e-service quality terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening pada Go-Jek
Strategi customer relations ciputra golf & klub keluarga Surabaya dalam menjaga reputasi perusahaan
Pengaruh atribut cafe terhadap motif belanja hedonik motif belanja utilitarian dan loyalitas pelanggan Starbucks Coffee di the square apartement Surabaya
The new marketing conversation