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Analisa pengaruh customer relationship management terhadap loyalitas pelanggan pada Hotel JW Marriott Surabaya

Author
  • Sumargo, Yesslyn
Additional Author(s)
  • Chen, Lie
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010320/MAN//2012
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER LOYALTY
  • CONSUMER-RESEARCH
Notes
  • Appendix : p. 62 - 81
Bibliography : p. 60 - 61
Abstract
-
Physical Dimension
Number of Page(s)
xxv, 81 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04272/12(T) 658.8343 Sum ALibrary - 8th FloorUnavailable : Removed

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