Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh penerapan customer relationship management terhadap loyalitas pelanggan pada biro perjalanan X di Surabaya

Author
  • Christiyanti, Dian
Additional Author(s)
  • Marta, Sandra
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2009
Language
Indonesian
ISBN
-
Series
tugas akhir No.35010012/MAN/2009
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER RELATIONS-MANAGEMENT-CASE STUDIES
  • TOURISM-MARKETING
  • TOURISM-MANAGEMENT
Notes
  • Appendix : p. 48 - 73
Bibliography : p. 40 - 47
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 73 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03795/09(T) 658.812 Chr PLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Business process mapping workbook
Pemasaran destinasi pariwisata
Rahasia manajemen hubungan pelanggan
Services marketing
Pengaruh komitmen, komunikasi, dan penanganan keluhan terhadap loyalitas pelanggan melalui kepercayaan pada perbankan nasional di Surabaya
Analisa pengaruh word-of-mouth, tangible, reliability, responsiveness, assurance dan empathy terhadap purchase decision di PT. VIC Indonesia
Services management
Analisa brand image, satisfaction of brand, dan brand loyalty pada Wita Tour Surabaya