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Pengaruh penerapan customer relationship management terhadap loyalitas pelanggan pada biro perjalanan X di Surabaya

Author
  • Christiyanti, Dian
Additional Author(s)
  • Marta, Sandra
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2009
Language
Indonesian
ISBN
-
Series
tugas akhir No.35010012/MAN/2009
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER RELATIONS-MANAGEMENT-CASE STUDIES
  • TOURISM-MARKETING
  • TOURISM-MANAGEMENT
Notes
  • Appendix : p. 48 - 73
Bibliography : p. 40 - 47
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 73 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03795/09(T) 658.812 Chr PLibrary - 8th FloorUnavailable : Removed

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