Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa pengaruh brand image terhadap customer loyalty dengan customer satisfaction sebagai mediator pada The Dreamland Luxury Villas and SPA, Bali
Author
Leliga, Felicia Juliani
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010365/MAN/2013
Subject(s)
CONSUMER SATISFACTION
CUSTOMER LOYALTY
CONSUMERS-RESEARCH
Notes
Appendix : p. 78 - 119
. Bibliography : p. 74 - 77.
Abstract
-
Physical Dimension
Number of Page(s)
xv, 119 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01155/13
(T) 658.8343 Lel A
-
Unavailable : Removed
Similar Collection
by author or subject
Penerapan budaya perusahaan untuk mencapai customer delight (studi pada hotel santika premiere malang)
Pengaruh service delivery terhadap customer loyalty pada pelanggan telkom flexi di Surabaya
Analisa persepsi harga dan persepsi merek terhadap willingness to repurchase melalui perceived value di Erha Clinic Surabaya
Efek point store flyer terhadap minat konsumen untuk berbelanja di giant hypermart Surabaya
Analisis tingkat disonansi produk celana dalam wanita merek pierre cardin dan triumph pada beberapa kelompok konsumen
Analisa customer value terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening pada restoran Bandar Djakarta Surabaya
Analisa pengaruh brand image melalui perceived risk dan self congruity terhadap customer loyalty Smartphone Oppo
Pengaruh perceived quality, perceived sacrifice dan perceived value terhadap customer satisfaction di Informa Innovative Furnishing Pakuwon City Surabaya