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Service breakthroughs : changing the rules of the game

Author
  • Heskett, James L.
Additional Author(s)
  • Sasser, W. Earl
  • Hart, Christopher W.L.
Publisher
New York: The Free Press, 1990
Language
English
ISBN
0029146755
Series
-
Subject(s)
  • CUSTOMER SERVICE
  • SALES MANAGEMENT
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xii, 306 p.
Dimension
24 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00659/94658.812 Hes S-Available

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