What customers value most : how to achive business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

Author

• Brown, Stanley A.

Additional Author(s)

-

Publisher

Toronto: 1995

Language

English

ISBN

0471641235

Series

-

Subject(s)

• CUSTOMER SERVICE
• ORGANIZATIONAL EFFECTIVENESS

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

xvi, 304 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03033/99	658.812 Bro W	-	Unavailable : Removed
2.	04077/96	658.812 Bro W	-	Available