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Pengaruh kualitas layanan terhadap kepuasan pelanggan pada bengkel Star Service
Author
Widianto, Tommas
Additional Author(s)
Andre W., Stefano
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.36020076/MAN/2009
Subject(s)
CUSTOMER SERVICE
CONSUMER SATISFACTION
Notes
Bibliography : p. 79 - 80
Abstract
-
Physical Dimension
Number of Page(s)
viii, 80 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03837/09
(T) - 658.4342 Wid P
Library - 8th Floor
Unavailable : Removed
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