Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh location, customer service, dan communication mix terhadap kepuasan pelanggan di SPBU 54-671-37 Jl. By Pass Pandaan

Author
  • Tanumihardja, Dio Delano
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020562/MAN/2016
Subject(s)
  • CONSUMER SATISFACTION
  • RETAIL TRADE MARKETING
  • CUSTOMER SERVICE
Notes
  • Appendix: p. 59-92
. Bibliography: p. 57-58.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 92 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03256/16(T) MAN 36-0562Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa kualitas layanan terhadap loyalitas pelanggan di Pizza Hut Surabaya dengan kepuasan pelanggan dan switching barrier sebagai variabel intervening
Analisis kepuasan konsumen terhadap pembiayaan kendaraan bermotor pada PT Bali Tunas Finance Surabaya
Service first
Analisa kepuasan konsumen terhadap pelayanan apartemen The Square Surabaya
Pengaruh customer expectations dan retail marketing mix application terhadap store loyaly hypermarket Carrefour di Surabaya
Pengaruh shopping attributes terhadap positive word of mouth melalui customer satisfaction pada wisatawan domestik yang berbelanja di tunjungan plaza Surabaya
The Apology strategies used by customer service officers of a local bank in Surabaya
Pengaruh kualitas produk terhadap loyalitas pelanggan melalui kepuasan pelanggan produk Etude House di Galaxy Mall Surabaya