Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh kualitas pelayanan tour leader terhadap kepuasan dan loyalitas pelanggan...

Author
  • Chandra, Martha Lidyawati
Additional Author(s)
  • Soetherio, Wendy
Publisher
Surabaya: Program Pendidikan Kepariwisataan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010160/MAN/2013
Subject(s)
  • CONSUMERS-RESEARCH
  • CUSTOMER LOYALTY
  • CONSUMER SATISFACTION
Notes
  • Appendix: p. 63-84
. Bibliography: p. 58-62 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 84 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02891/13(T) 658.8343 Cha ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa hubungan kepuasan dengan kesetiaan pelanggan (studi kasus 70 pelanggan restoran the prime steak & ribs di Surabaya)
Pengaruh retail service quality terhadap minat berkunjung ulang pada Galaxy Mall melalui perceived quality dan customer satisfaction sebagai variabel intervening
Pengaruh customer expectations dan retail marketing mix application terhadap store loyaly hypermarket Carrefour di Surabaya
Analisa pengaruh experiential marketing dan customer satisfaction terhadap repurchase intention konsumen Ron's Laboratory Ciputra World Surabaya
Strategic marketing
Analisis bauran pemasaran yang mempengaruhi keputusan pembelian konsumen di Just Coffee Specialty Surabaya
Pengaruh dimensi store attribute terhadap loyalitas customer melalui shopping enjoyment di hush puppies store
Pengaruh e-service quality terhadap e-customer satisfaction McDelivery