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The loyalty effect : the hidden force behind growth, profits, and lasting value
Author
Reichheld, Fredericck F.
Additional Author(s)
Teal, Thomas
Publisher
Boston: 1996
Language
English
ISBN
0875844480
Series
-
Subject(s)
CONSUMER SATISFACTION
CUSTOMER RELATIONS
JOB SATISFACTION
LABOR PRODUCTIVITY
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xii, 323 p.
Dimension
24 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01307/97
658.4 Rei L
-
Available
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