Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya

Author

• Soegiarto, Yenny

Additional Author(s)

• Poernawan, Arief

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2002

Language

Indonesian

ISBN

-

Series

Tugas Akhir No. 1606/EM/2002

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

x, 66 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03975/02	(T) 658.8342 Soe A	Library - 8th Floor	Unavailable : Removed
2.	03976/02	(T) 658.8342 Soe A	Library - 8th Floor	Unavailable : Removed