Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service management: the new pradigm in hospitality
Author
Kandampully, Jay
Additional Author(s)
-
Publisher
Frenchs Forest, NSW: 2002
Language
English
ISBN
1862505098
Series
-
Subject(s)
HOSPITALITY INDUSTRY-MANAGEMENT
HOTEL MANAGEMENT
LEISURE INDUSTRY-MANAGEMENT
Notes
-
Abstract
Index: p. 374-380
Physical Dimension
Number of Page(s)
xii, 380 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03306/03
647.94068 Kan S
-
Available
Similar Collection
by author or subject
Analisis pengaruh shang gold membership sebagai customer recall dalam mendorong sleeping customer berkeinginan menjadi active costumer di Shangri-la Hotel Surabaya
Analisa pengaruh kualitas layanan bagian front office terhadap loyalitas pelanggan di hotel Shangri-la Surabaya
HRM in tourism and hospitality
Analisa kualitas banquet dari segi kualitas makanan dan minuman, layanan staf banquet dan atmosfer terhadap kepuasan pelanggan pada event di hotel Mercure Grand Mirama Surabaya
Hospitality retail management
Managing for quality in the hospitality industry
Faktor-faktor yang mempengaruhi proses penerimaan dan pengembalian sayuran dan buah-buahan di outlet receiving sheraton surabaya hotel & tower terhadap kelancaran operasional main kitchen
Modern hotel and motel management