The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 540 employees and 270 employees as respondent. The sample obtained based on simple random sampling method. Both descriptive statistic and Structural Equation Modelling (SEM) were employed to test the effect among variables. Data processing were used by SPSS and AMOS 16.00. The finding of research indicates that: TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on employee performance.

Creator(s)

• MUSRAN MUNIZU

Contributor(s)

-

Publisher

Universitas Kristen Petra; 2010

Language

Indonesian

Category

jou – Journal

Sub Category

-

Source

Jurnal Manajemen dan Kewirausahaan, Vol.12, No. 2, September 2010: 185-194; Musran Munizu (NA00404061)

Subject(s)

• PERSONNEL MANAGEMENT
• TOTAL QUALITY MANAGEMENT

File(s)

• jiunkpe-ns-jou-2010-na00404061-24039-total_quality-resource1.pdf