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Intercultural communication competence measuring communication competence to improve intercultural communication in Rasa Senang Restaurant

Let us be clear about one thing from the very beginning. The quality of
your life depends directly on your ability to communicate, especially to
communicate with other people from other culture. Measurements of intercultural
communication competence are used in organization for recruitment and
selection, career planning, identifying the need for training and development,
judgments of functioning in intercultural context. The most important thing is that
to create a better understanding between people from different culture.
Intercultural communication competence is defined as ability to and
knowledge of how to engage a transactional, symbolic process involving the
attribution of meaning between people from different cultures.
To assess intercultural communication competence, questionnaires has been made
which aimed at measuring communication competence in intercultural context
that based on the barriers to the competent. Those barriers are Stereotypes,
Cultural Myopia, Ethnocentrism, Empathy, Self-communication skills, Non-verbal
communication and Listening skill.
The questionnaire covers 19 questions, which involve communication in
organizations. For each question there is five answers, from which participant
have to choose from the following linkers scale: "strongly disagree", "disagree",
"don't agree or disagree", "agree", and "strongly agree".
In this study we determined which factors for the barriers that influence
more to the competent of communication.
The conclusions that are drown in this study are:
? Stereotypes, Cultural Myopia, Ethnocentrism and Non-verbal communication
show a good result to the competent of intercultural communication.
? Empathy, Self-communication skill and Listening skill consider influencing
the competent of intercultural communication.

Creator(s)
  • (33496119) YULYANI LIENARDI
Contributor(s)
  • HENK BRUINS → Advisor 1
Publisher
Universitas Kristen Petra; 2001
Language
English
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Skripsi No. 009/EP-lHM/2001; Yulyani Lienardi (33496119)
Subject(s)
  • RESTAURANTS MANAGEMENT
  • COMMUNICATION IN MANAGEMENT
File(s)

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