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Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya

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Creator(s)
  • (31498052) YENNI SOEGIARTO
  • (31498202) ARIEF POERNIAWAN
Contributor(s)
  • GO SIANG CHEN → Advisor 1
  • Richard Von Llewelyn → Examination Committee 1
Publisher
Universitas Kristen Petra; 2002
Language
Indonesian
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Skripsi No. 1606/EM/2002; Yenny Soegiarto (31498052), Arief Poerniawan (31498202)
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMER SATISFACTION
File(s)

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