Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya

-

Creator(s)
  • (31498052) YENNI SOEGIARTO
  • (31498202) ARIEF POERNIAWAN
Contributor(s)
  • GO SIANG CHEN → Advisor 1
  • Richard Von Llewelyn → Examination Committee 1
Publisher
Universitas Kristen Petra; 2002
Language
Indonesian
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Skripsi No. 1606/EM/2002; Yenny Soegiarto (31498052), Arief Poerniawan (31498202)
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMER SATISFACTION
File(s)

Similar Collection

by creator, contributor, or subject
Analisa pengaruh perbedaan besaran perusahaan terhadap terjadinya market overreaction di Bursa Efek Jakarta tahun 1999-2003
Managing the global purchasing: to achieve the quality, quantity, and delivery time of raw materials as desired
Pengaruh relationship marketing dan brand equity terhadap customer value pada Hotel Sheraton di Surabaya
Analisa perilaku pelanggan yang melakukan keluhan terhadap restoran The Prime Steak and Ribs Manyar Surabaya berdasarkan faktor demografi dan psikografi
Pengaruh larangan Hit Aerosol terhadap pengenalan merek, keyakinan, sikap, dan minat beli konsumen dengan pendekatan consumer decision model
Peran brand love terhadap brand loyalty dan willingness to pay premium price pada pembeli IPhone dI Surabaya
Pengaruh e-service convenience terhadap repurchase intention melalui customer satisfaction dan perceived value pada website fashion online shopping di Kota Surabaya
Analisa pengaruh service quality dan customer relationship management terhadap statisfication sebagai variable intervening di kampoeng kidz, Batu-Jawa Timur