| Penggunaan Metode Servqual dalam menilai kualitas jasa pendidikan Program International Business Management (IBM) Fakultas Ekonomi Universitas Kristen Petra- Author(s)
- Tanutama, Rony Lukas
- ISBN
- -
- Dimension
- xv, 43 p. / 30 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01721/03 | 658.562 Tan P | Library - 8th Floor | Unavailable : Removed | | 2. | 01722/03 | 658.562 Tan P | Library - 8th Floor | Unavailable : Removed |
| |
| Total quality management- Author(s)
- -
- ISBN
- 0130993069
- Dimension
- xi, 640 p. / 24 cm
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01720/03 | 658.562 Tot | Library - 7th Floor | Available | | 2. | 02011/05 | 658.562 Tot | - | Unavailable : Removed | | 3. | 02012/05 | 658.562 Tot | Library - 7th Floor | Available |
| |
| Customer relationship management- Author(s)
- Anton, Jon
- ISBN
- 0130990698
- Dimension
- xviii, 254 p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 00553/13 | 658.812 Ant C | Library - 5th Floor / 1smt | Available | | 2. | 01717/03 | 658.812 Ant C | Library - 7th Floor | Available | | 3. | 01739/05 | 658.812 Ant C | - | Unavailable : Removed | | 4. | 03465/06 | 658.812 Ant C | - | Unavailable : Removed |
| |
| Maintenance engineering handbook- Author(s)
- Higgins, Lindley R.
- ISBN
- 0070288194
- Dimension
- xviii, ...p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01716/03 | 658.27 Hig M | Library - 6th Floor | Available | | 2. | 01802/04 | 658.27 Hig M | SDF | Available | | 3. | 01803/04 | 658.27 Hig M | SDF | Available | | 4. | 02299/03 | 658.27 Hig M | Library - 6th Floor | Available | | 5. | 04150/05 | 658.27 Hig M | Library - 6th Floor | Available |
| |
| Product design- Author(s)
- Otto, Kevin N
- ISBN
- 0130212717
- Dimension
- xxi, 1065 p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01715/03 | 658.5752 Ott P | Library - 7th Floor | Available | | 2. | 02113/07 | 658.5752 Ott P | Library - 7th Floor | Available | | 3. | 02582/05 | 658.5752 Ott P | SDF | Available |
| |
| Service management and marketing- Author(s)
- Gronroos, Christian
- ISBN
- 0471720348
- Dimension
- x, 394 p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01714/03 | 658.8 Gro S | - | Available |
| |
| Six sigma team dynamics- Author(s)
- Eckes, George
- ISBN
- 0471222771
- Dimension
- xviii, 262 p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 00391/04 | 658.404 Eck S | - | Available | | 2. | 01713/03 | 658.404 Eck S | - | Available | | 3. | 03348/05 | 658.404 Eck S | SDF | Available |
| |
| Supply chain redesign- Author(s)
- Handfield, Robert B.
- ISBN
- 0130603120
- Dimension
- xxv, 371 p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 00743/05 | 658.72 Han S | Library - 7th Floor | Available | | 2. | 01712/03 | 658.72 Han S | - | Available |
| |
| Activity-based cost management- Author(s)
- Cokins, Gary
- ISBN
- 047144328X
- Dimension
- ixi, 374 p. / 24 cm
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01711/03 | 658.1552 Cok A | Library - 7th Floor | Available |
| |
| Analisa persepsi konsumen terhadap produk televisi merek Akari dilihat dari kesan merek, saluran distribusi, dan kualitas pelayanan(studi kasus pada daerah pemasaran Surabaya selatan selama tahun...- Author(s)
- Hoo, Richard
- ISBN
- -
- Dimension
- xi, 89 p. / 30 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01696/03 | 658.834 Hoo A | Library - 8th Floor | Unavailable : Removed | | 2. | 01697/03 | 658.834 Hoo A | Library - 8th Floor | Unavailable : Removed |
| |
| PT. Indocat- Author(s)
- Tejokusuma, Billy
- ISBN
- -
- Dimension
- xii, 104 p. / 30 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01694/03 | 658 Tej P | Library - 8th Floor | Unavailable : Removed | | 2. | 01695/03 | 658 Tej P | Library - 8th Floor | Unavailable : Removed |
| |
| Principles of quality costs- Author(s)
- Campanella, Jack
- ISBN
- 087389443X
- Dimension
- xxi, 219 p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 00075/06 | 658.5 Cam P | - | Unavailable : Removed | | 2. | 01678/03 | 658.5 Cam P | Library - 7th Floor | Available | | 3. | 01999/03 | 658.5 Cam P | - | Unavailable : Removed |
| |
| Strategic management- Author(s)
- David, Fred R.
- ISBN
- 0131123726
- Dimension
- xxxii, 461 p. / 25 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01677/03 | 658.4012 Dav S | - | Unavailable : Removed | | 2. | 03347/05 | 658.4012 Dav S | SDF | Available |
| |
| Market-based management- Author(s)
- Best, Roger J.
- ISBN
- 013008218X
- Dimension
- xxv, 401 p. / 23 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 00081/06 | 658.8 Bes M | - | Unavailable : Removed | | 2. | 01676/03 | 658.8 Bes M | Library - 7th Floor | Available | | 3. | 02331/03 | 658.8 Bes M | - | Available |
| |
| Contemporary human resource management- Author(s)
- Redman, Tom-ed
- ISBN
- 020159613X
- Dimension
- xvi, 486 p. / 23 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01675/03 | 658.3 Red C | - | Available |
| |
| Marketing engineering- Author(s)
- Lilien, Gary L.
- ISBN
- 0130355496
- Dimension
- xxiv, 518 p. / 26 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01674/03 | 658.8020285 Lil M | - | Available |
| |
| Developing management skills for leadership- Author(s)
- Parker, Chris
- ISBN
- 0273646184
- Dimension
- x, 328 p. / 25 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01672/03 | 658.4092 Par D | Library - 7th Floor | Available |
| |
| Entrepreneurship- Author(s)
- Lambing, Peggy A.
- ISBN
- -
- Dimension
- 1 CD-ROM / 4,75 inch
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01671/03 | CD 658.421 Lam E | - | Available |
| |
| Entrepreneurship- Author(s)
- Lambing, Peggy A.
- ISBN
- 0130971162
- Dimension
- xvi, 331 p. / 24 cm.
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01670/03 | 658.421 Lam E | Library - 7th Floor | Available |
| |
| Wi-Fi for the enterprise- Author(s)
- Muller, Nathan J.
- ISBN
- 0071412522
- Dimension
- xix, 299 p. / 23 cm
Exemplar(s)| # | Accession No. | Call Number | Location | Status |
|---|
| 1. | 01665/03 | 650.0285 Mul W | - | Available |
| |
