Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh customer experience terhadap customer loyalty melalui customer satisfaction and trust pada apartemen High Point Surabaya
Author
Tjia, Andreas Cahyadi
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Tesis No. 03020018/MM/2013
Subject(s)
CONSUMERS-RESEARCH
CONSUMER SATISFACTION
CONSUMER PANELS
Notes
Appendix : p. 81-85
. Bibliography : p. 75-80.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02601/13
(T2) 658.8343 Tji P
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Analisa pengaruh service quality terhadap satisfaction pelanggan PT. Telkom Tbk.
Analisis pengaruh kualitas layanan administrasi, kualitas pembelajaran, biaya kuliah melalui citra kampus dan kepuasan mahasiswa terhadap loyalitas mahasiswa
Analisa preferensi pelanggan pengguna sabun cair merk lux di universitas kristen petra
Analisa perbandingan human resource, merchandise, dan harga antara Alfamart dan Indomaret berdasarkan persepsi konsumen di Surabaya
Analisa pengaruh kualitas jasa terhadap kepuasan dan kepercayaan pelanggan pada PT. Murni Tour & Travel Surabaya
Analisa perbedaan harapan dan persepsi konsumen terhadap kualitas pelayanan karyawan hotel-villa Ciputra Surabaya
Pengaruh internal service quality dan external service quality terhadap customer satisfaction pada restoran Madame Chang
Perancangan customer relationship management di Casa Fiero