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Pengaruh customer experience terhadap customer loyalty melalui customer satisfaction and trust pada apartemen High Point Surabaya
Author
Tjia, Andreas Cahyadi
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Tesis No. 03020018/MM/2013
Subject(s)
CONSUMERS-RESEARCH
CONSUMER SATISFACTION
CONSUMER PANELS
Notes
Appendix : p. 81-85
. Bibliography : p. 75-80.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02601/13
(T2) 658.8343 Tji P
Library - 8th Floor
Unavailable : Removed
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