This is service design thinking : basics - tools - cases

Author

• Stickdorn, Marc

Additional Author(s)

• Stickdorn, Marc.
• Schneider, Jakob

Publisher

Hoboken, N.J.: John Wiley & Sons, Inc , 2011

Language

English

ISBN

9781118156308

Series

Subject(s)

• CUSTOMER SERVICE-MANAGEMENT
• SERVICE INDUSTRIES-MANAGEMENT
• SERVICE INDUSTRIES-PLANNING

Notes

. Bibliography: p. 346-365. Index: p. 366-373

Abstract

"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."

Physical Dimension

Number of Page(s)

373 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02534/14	658.812 Thi	Library - 7th Floor	Available