Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service business development : strategies for value creation in manufacturing firms
Author
Fishcher, Thomas
Additional Author(s)
Gebauer, Heiko
Fleisch, Elgar
Publisher
New York: Cambridge University Press, 2014
Language
English
ISBN
9781107652071
Series
Subject(s)
COSTUMER SERVICE
MANUFACTURING INDUSTRIES-MANAGEMENT
SERVICE INDUSTRIES
Notes
. Bibliography: p. 286 - 295 . Index: p. 296 - 298
Abstract
-
Physical Dimension
Number of Page(s)
xx, 298 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01501/15
658.4012 Fis S
Library - 7th Floor
Available
Similar Collection
by author or subject
Pengaruh service quality terhadap customer satisfaction di Restoran Jade Imperial
Pengaruh brand image, product quality, service quality, dan price terhadap kepuasan pemilik mobil honda all new cr-v di Surabaya
Pengaruh firm performance terhadap board size, ceo duality, dan audit expenditure pada emiten manufaktur Indonesia periode tahun 2009-2016
Discovering the soul of service
Analisis perbandingan pengaruh brand image ,service quality, product quality, price, dan situational factors terhadap kepuasan pelanggan cafe lokal dan asing di Surabaya
Understanding services management
Pengukuran kepuasan pelanggan dan perancangan pemanfaatan database di supermarket sinar Sukomanunggal
Unique characteristics of services