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Understanding services management : Integrating marketing, organisational behavior, operations, and human resources management
Author
Glynn, William J.
Additional Author(s)
Barnes, James G.
Publisher
Chichester: 1996
Language
English
ISBN
0471960667
Series
-
Subject(s)
CUSTOMER RELATIONS
CUSTOMER SERVICE
SERVICE INDUSTRIES
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xxvi, 485 p.
Dimension
-
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
07042/98
658.812 Gly V
Library - 7th Floor
Available
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