Understanding services management : Integrating marketing, organisational behavior, operations, and human resources management

Author

• Glynn, William J.

Additional Author(s)

• Barnes, James G.

Publisher

Chichester: 1996

Language

English

ISBN

0471960667

Series

-

Subject(s)

• CUSTOMER RELATIONS
• CUSTOMER SERVICE
• SERVICE INDUSTRIES

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

xxvi, 485 p.

Dimension

-

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	07042/98	658.812 Gly V	Library - 7th Floor	Available