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Pengaruh kualitas e-service terhadap loyalitas pelanggan traveloka melalui kepuasan pelanggan sebagai variabel intervening
Author
Messakh, Hesty Welmy
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011172/MAN/2016
Subject(s)
CONSUMER SATISFACTION
QUALITY OF SERVICE
CUSTOMER LOYALTY
Notes
Appendix: p. 69-73
. Bibliography: p. 67-68.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 73 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00602/16
(T) MAN 31-1172
Library - 8th Floor
Unavailable : Removed
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