Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh customer relationship management terhadap loyalitas pelanggan Tivoli Club House Sidoarjo dengan kepuasan pelanggan sebagai variabel perantara

Author
  • Felix, Ryan
Additional Author(s)
  • Ratag, Yuvito Sandytia
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010574/MAN/2016
Subject(s)
  • MARKETING-MANAGEMENT
  • CUSTOMER RELATIONS
  • CUSTOMER LOYALTY
  • CONSUMER SATISFACTION
Notes
  • Appendix: p. 49-60
. Bibliography: p. 47-49.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 60 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00794/16(T) MAN 33-0574Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh kepuasan pelanggan terhadap kinerja keuangan melalui loyalitas pelanggan sebagai variabel intervening pada berbagai sektor perusahaan di Indonesia
Analisis service quality, customer satisfaction dan customer loyalty pada pelanggan Cafe Drago di Surabaya
Analisa pengaruh brand image melalui perceived risk dan self congruity terhadap customer loyalty Smartphone Oppo
The study of the relationship between service quality to customer satisfaction as Jayanata Beauty Clinic Centre Surabaya
The Connectors
Analisa pengaruh service quality terhadap customer satisfaction Rempah Indonesian Restaurant
Rahasia manajemen hubungan pelanggan
Analisis pengaruh kualitas layanan terhadap loyalitas pelanggan restoran boncafe di Surabaya dengan menggunakan kepuasan sebagai variael perantara