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Pengaruh perceived value membership terhadap loyalitas pelanggan hotel best Western Papilio Surabaya
Author
Laksana, Yovita
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010652/MAN/2017
Subject(s)
CUSTOMER LOYALTY
HOTELS-CONSUMERS-RESEARCH
HOTELS-MARKETING MANAGEMENT
HOTELS-MANAGEMENT
Notes
Appendix: p. 55-72
. Bibliography: p. 52-54.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 72 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01963/17
(T) MAN 33-0652
Library - 8th Floor
Available
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